FAQs

What are the shipping times for your products?

We take 24 hours to process your order then 2-4 days to deliver it to you.

Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Paris , France .

Do you provide product tracking information?

Yes, wait 24-48 hours after your order and ask us via email at mypreciousdeen@gmail.com

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: mypreciousdeen@gmail.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Paris In France

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes delivery may take longer than expected due to high demand. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: mypreciousdeen@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.